Return Policy
At GreenTag Inserts, every product is handcrafted with care, precision, and love, specifically made-to-order for you. Due to the custom nature of our items, we do not accept returns, exchanges, or refunds. We appreciate your understanding and support of our handmade business
Before You Purchase
If you are unsure about keeping your handbag or plan to return it, please do not purchase an insert until you have finalized your decision.
- We are not responsible if you decide to return your handbag after purchasing our insert.
- Every insert is made-to-order and crafted specifically for you—we do not resell returned items.
Returns & Exchanges
- Due to the made-to-order nature of our inserts, we do not accept returns or exchanges unless an item is defective or incorrect.
- Each product listing includes clear photos to showcase design and color. However, we do not provide specific measurements, as our inserts are tailored to specific handbag models.
Damaged or Incorrect Items
We carefully inspect every item before shipping, but if you receive an incorrect or damaged item, we are happy to assist you on a case-by-case basis.
- Contact us within 48 hours of delivery via our Contact Us page.
- We will respond within 24 hours and may request for you to provide clear photos of the item and additional order details for review.
- If your claim is approved, we will determine the best resolution, such as a replacement or other appropriate action.
Shipping Issues
- For concerns about shipping delays, lost packages, or incorrect shipping addresses, please review our Shipping Policy.
Need Assistance?
If you have any questions or concerns, our team is here to help! Please reach out via our Contact Us page, and we will respond within 24 hours.