Frequently Asked Questions
Product šŖ”
Are your products really handmade?
Yes! š
Yes. All GreenTagInserts organizers are handmade to order in Pennsylvania, USA. We do not outsource production.
Because each insert is individually crafted, slight natural variations may occur. Handmade items are not factory-produced and may differ slightly from mass-manufactured products.
Will your insert fit my other bag?
Each insert is designed for a specific bag model only.
Due to the handcrafted process, slight natural variations may occur especially if your bag is made from a different material (e.g., canvas vs. leather) or is a limited edition with interior variations.
Inserts are not transferable between bags, even if measurements appear similar. Using an insert in a bag other than the exact model listed may result in improper fit and does not qualify for return, refund, or exchange.
Please order only for the exact bag model listed.
Why donāt you provide measurements?
We do not provide measurements to prevent inserts from being purchased based on size comparison alone.
Purchasing based on measurements rather than the listed bag model often results in improper fit. Orders placed for unlisted or different bag models do not qualify for return or exchange.
If your bag is not listed, we do not currently offer an insert for it.
Can I request a custom-made insert?
No. We do not accept custom orders, resizing requests, or modifications.
Only the inserts listed on our website are available for purchase.
How do I choose the right felt material and what should I expect?
Felt options vary in thickness and structure, and perception of firmness, flexibility, and overall feel is subjective. What feels supportive to one person may feel too soft or too firm to another, depending on personal preference and the style of the bag.
Please review the material descriptions carefully before purchasing, as all inserts are handmade to order and we do not accept returns or exchanges.
Lightweight Felt (1.5ā2mm) - Soft and flexible with a relaxed feel. Ideal for maintaining a bagās natural slouch while keeping contents organized. Does not provide firm structure.
Luxe Slim Felt (1.2mm) - Thin profile with gentle structure. Slightly more supportive than lightweight felt while remaining soft and space-saving. Ideal for small bags and pouches.
Luxe Edition (2mm Structured Felt) - Firm and structured. Designed to provide shape support and help maintain a more upright silhouette, especially for larger or slouchy bags. This felt is limited edition with select colors available while supplies last.
Order and Processing š¦
Processing Time
All inserts are handmade to order and fulfilled in the order received.
Standard processing time is 3ā7 business days. Processing times may extend during sales, holidays, or inclement weather.
We appreciate your patience while your order is being carefully made.
For real-time updates (weather delays, shipping alerts, announcements), you may follow our Instagram Broadcast Channel: āGreenTag is typingā¦ā (optional).
When Will My Order Ship?
Each insert is handmade in the order received. Processing takes 2ā5 business days, but may take longer during holidays or sales.
Orders ship once production is complete. You will receive a shipping confirmation email with tracking once your label has been created.
Please allow the full processing window before inquiring about shipment status.
We promise ā weāre working hard to get every order out as quickly as possible.
Can I Expedite My Order?
We now offer Rush My Order!
Upgrade your processing time from the standard 2ā4 business days to just 1 business day with this expedited option.
To learn more or add it to your order, check out our listing: āRush My Order.ā
Cancellation Policy
We offer a 24-hour cancellation window from the time of purchase. After this period, all orders are considered in production and cannot be canceled or refunded, as each item is handmade to order.
Please review your order details carefully before submitting.
āļøIMPORTANT NOTES:
- Items purchased on sale or with a promotional discount are final sale and not eligible for cancellation.
- If your order status shows as āPre-Transit,ā this means it has already been made, packed, and labeled for shipping and can no longer be changed or canceled.
- Once an item has been shipped or is in transit, it is non-cancellable and non-refundable.
If you need to cancel or make changes, please contact us within 24 hours of placing your order, and include your order number.
Returns & Refunds
View our full Return Policy
All inserts are final sale.
We do not accept returns, refunds, or exchanges for:
- Preference-based reasons
- Ordering the wrong bag model
- Attempting to use in a different bag
- Ordering the wrong color
- Change of mind
- No longer owning the bag
- Refused or unclaimed packages returned to sender
We kindly ask that you respect this policy.
Please review all listing details carefully before purchasing.
If you have an issue not covered in our policies, please contact us promptly. We are happy to assist respectfully and within our shop terms.
Shipping āļø
Do you ship internationally?
Sorry, we only ship orders within the United States. International customers can still place orders by visiting our Etsy shop.
Shipping Time
We ship via USPS.
Estimated transit times (after dispatch):
ā¢ USPS Priority Mail: 2ā3 business days
ā¢ USPS Ground Advantage: 2ā5 business days
Transit times are estimates provided by USPS and are not guaranteed. Delays may occur due to weather, holidays, or carrier volume.
Once your package is transferred to USPS, delivery timelines are managed by the carrier.
Tracking Information
Once your order ships, you will get an email with your tracking number and instructions. If you do not see the email, check your ājunk mailā folder or āspamā folder.
Package Stuck in Transit
If your tracking hasnāt updated in 15+ days, weāll file a missing mail search with USPS. While we submit the request right away, USPS investigations take time, and we kindly ask for your patience during this process.
If USPS confirms the package is lost, weāll send a replacement promptly (no refunds).
Please note: missed scans and routing delays are common, especially during peak seasons and do not qualify for a refund or replacement unless USPS officially declares the package lost while still in transit.
Marked āDeliveredā but Not Received
If tracking shows āDeliveredā:
āŖļø Check all entry points (mailbox, porch, side door)
āŖļø Ask neighbors, household members, or building staff (shared apartments)
āŖļø Wait 1ā2 business days (early scans occasionally occur)
āŖļø Contact your local post office and request a GPS delivery scan (This step must be done by the recipient.)
Once a package is marked āDeliveredā by the carrier, it is considered fulfilled.
We do not issue refunds or replacements for packages marked as delivered.
If your area is prone to delivery issues, we recommend using a secure delivery location or selecting Signature Confirmation at checkout.
We kindly ask that you respect this policy. If these terms do not align with your expectations, please refrain from placing an order.
Shipping Responsibility Limitations
We are not responsible for:
- Incorrect or incomplete shipping addresses provided at checkout
- PO Box or parcel locker delivery complications
- Theft or loss after confirmed delivery
- Packages returned due to refusal or non-collection
- Orders marked āDeliveredā but claimed as not received
Orders affected by the above circumstances are not eligible for refund or replacement.
By placing an order, you acknowledge and agree to these shipping terms.
We kindly ask that you respect this policy.
Discount Code š
What is you discount code policy?
Discount codes AKA coupon codes are:
- non-transferable
- not redeemable for cash
- cannot be combined with any other codes, offers, discounts, or promotions
GreenTag reserves the right to modify or cancel orders from discount or coupon abuse at any time.Ā
Why is my discount code not working?
The code may have expired, or your purchase may not meet the requirements, such as a minimum spend or qualifying items. Additionally, the code might be flagged if itās being used with multiple email addresses.
How to get a discount code?
Weāll announce new discount codes on our Instagram account, so make sure to follow @GreenTagInserts to stay updated.
Discount codes will not be created upon requestāplease wait for our next announcement.
Can I apply a discount code or price adjustment to my previous purchase?
All discount codes must be applied at the time of purchase. We will not give price adjustments for orders placed prior to the discount code being active.
Payment Information š³
Is My Payment Information Safe?
Yes! Your payment details are encrypted and securely processed through Shopify's PCI-compliant system. We do not store or access your sensitive payment information. Rest assured, your data is protected at every step.
Do You See My Payment Information?
No. Seller do not see the customer's full payment information. Shopify handles the payment processing securely. Sellers do not have access to sensitive information like credit card numbers or full bank account details.
GreenTag Loyalty and VIP Gifts š
How does GreenTag Loyalty and VIP Gifts work?
GreenTag Loyalty and VIP Gifts are exclusive for clients who make purchases directly from our website (www.greentaginserts.com)
Who is eligible for Loyalty and VIP Gifts?
We appreciate YOU! Receive special gifts and be part of the #greentagvip:
GreenTag Loyalty Gift: Spend $550 in a calendar year
GreenTag VIP Gift: Spend $950 in a calendar year
We will email you when you reach the spending criteria. You will have the option to redeem your Loyalty Gift or wait for the VIP Gift later
šUsing multiple email addresses under one name or address will result in forfeiture of eligibility.
What is the Loyalty and VIP Gifts?
There will be 1 permanent Loyalty Gift. While VIP Gift will get the Loyalty Gift plus lots of surprise extras! Our way of appreciation to our loyal customers.
(we will post on our instagram so please be sure to follow us)
Does my spending roll over each year?
All spending must be done within the same calendar year, no purchases will roll over to the following year.