Frequently Asked Questions

Please check below for answers to our frequently asked questions. If you need help with a different question, please contact us for further assistance.

Product 🪡

Are your products really handmade?

Yes! All of our inserts are proudly handmade using high quality felt materials manufactured in the USA. By purchasing our products, you are supporting our small business 😊

How do I clean my insert?

You can spot clean your insert by gently rubbing with a clean cloth and cold water. A mild soap can be used to help remove light stains. Please allow your insert to fully air dry before usage.

Can I request a custom made insert?

Sorry, we are unable to accept requests for custom inserts or resizing. Only the listed inserts are available for purchase at this time.

Will your insert fit my other bag?

Our inserts are custom made to fit a specific bag. If you plan to use one for a different bag, there is no guarantee that it will fit.

Orders 📦

When will you process my order?

All inserts are handmade in the order they are received. We try to process orders in 1-3 business days but may require EXTRA TIME during sales events and holidays.

Can you expedite my order?

Sorry, we don't offer an expedite service at this time. If you are on a tight deadline, please contact us before placing an order to confirm current wait times.

How do I cancel my order?

All insert are handmade-to-order. We make it specifically for you, we expend time, labor, materials and love to every insert we make and aim to ship it out as soon as possible so please refrain from cancelling an order after our 3 hour cancellation window.

Please notify us within 3 hours if you need to cancel or make changes. Once an order is in the production, it cannot be cancelled or refunded.

Please note that all items bought on sale or during our promotion are final and are NOT elligible for cancellations.

Please contact us immediately with your order number. An order cannot be cancelled or refunded if it has already been fulfilled. "Pre-Transit" status means the order is already made, packed, and shipped.

Can I return or exchange my order?

Sorry, all sales are final. If there is an issue with your order, please contact us immediately and we will be happy to assist you.

Shipping 💌

Do you ship internationally?

Sorry, we only ship orders within the United States. International customers can still place orders by visiting our Etsy shop.

How long does shipping take?

Shipping times vary based on your location and mail service used. Approximate shipping times are listed below for your reference:

USPS Priority: 2-3 business days

USPS Ground Advantage (former USPS First Class): 2-5 business days

How can I track my package?

Once your order ships, you will get an email with your tracking number and instructions. If you do not see the email, check your “junk mail folder or “spam” folder.

My tracking says delivered - where is my package?

Please check your mailbox, front door, side doors, and neighbors to see if the package was accidentally misplaced. Sometimes the tracking information is prematurely marked as delivered and will show up the following day. If you have waited 2 business days and your package still has not arrived, please contact your local post office with the tracking number. Ask them to run a GPS trace so they can see exactly where it was delivered. If you need help opening a case with USPS, please contact us.


No refund or replacement allowed for:

* Wrong address given by customer
* PO Box issues
* Custom taxes and delays

Discount Code 🔐

What is you discount code policy?

Discount codes AKA coupon codes are:

  • non-transferable
  • not redeemable for cash
  • cannot be combined with any other codes, offers, discounts, or promotions

GreenTag reserves the right to modify or cancel orders from discount or coupon abuse at any time. 

Why is my discount code not working?

The code may have expired. It’s also possible your purchase didn’t fulfill the requirements of the code, such as spending a certain amount, or you do not purchase the qualifying items.

How to get a discount code?

We will announce when a new discount code is released on our Instagram account. Make sure to follow GreenTagInserts on Instagram.

No discount codes will be created on request, please wait for our next announcement.

Can I apply a discount code or price adjustment to my previous purchase?

All discount codes must be applied at the time of purchase. We will not give price adjustments for orders placed prior to the discount code being active.

GreenTag Loyalty and VIP Gifts 🎁

How does GreenTag Loyalty and VIP Gifts work?

GreenTag Loyalty and VIP Gifts are exclusive for clients who make purchases directly from our website (

Who is eligible for Loyalty and VIP Gifts?

We appreciate YOU! Receive special gifts and be part of the #greentagvip:

GreenTag Loyalty Gift: Spend $350 in a calendar year

GreenTag VIP Gift: Spend $500 in a calendar year

We will email you when you reach the spending criteria. You will have the option to redeem your Loyalty Gift or wait for the VIP Gift later

What is the Loyalty and VIP Gifts?

There will be 1 permanent Loyalty Gift. While VIP Gift will get the Loyalty Gift plus lots of surprise extras! Our way of appreciation to our loyal customers.

(we will post on our instagram so please be sure to follow us)

Does my spending roll over each year?

All spending must be done within the same calendar year, no purchases will roll over to the following year.